These Terms and Conditions apply to all contracts entered into by Dom Reilly Ltd ("DRL", "we" or "us") (company number: 7958557) whose registered office is at Fox House, Bicester Road, Stratton Audley, Bicester, Oxon, OX27 9BT.
By placing your order with us you are accepting these Terms and Conditions in full.
You are able to correct errors in your order up to the point at which you click [“submit”] on your order.
When we receive your order, you will receive an automated e-mail reply acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, the price and the estimated delivery date.
Confirmation of Order shall contain all the information regarding the goods you have ordered. You must immediately check the details contained in the Confirmation of Order and we advise you to print and keep a copy of it.
We accept online payment via a secure online environment and can accept most credit cards including:
All transactions are in UK Pounds Sterling.
Your card will be charged in the currency of the country in which your card is registered regardless of delivery address.
Descriptions and Product information
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes allow. Please note there may be variations in colours depending on the calibration and settings of individual screens.
All items are subject to availability. In the event of an item being unavailable then “DRL” shall have no contractual obligation to supply an unavailable item. We will inform you as soon as possible if goods you have ordered are not available.
Refunds and returns
We hope you are happy with your purchase, however, should you wish to return a product to us for any reason please do so within 14 days of receiving your order. It must be in a saleable condition and in its original undamaged packaging. We will replace the product or provide a full refund, excluding shipping costs. We may withhold up to 25% of the purchase price if the product or packaging is in such a condition that the item is not fully resaleable. This does not affect your statutory rights. Refunds will be made to the card that was used at the time of purchase.
We cannot refund or exchange any products that have been customised unless they are faulty.
In your original package will be an invoice/receipt. Please return a copy of this with your item together with a note stating the reason for the return. We advise all customers to return any item via a traceable method, as we accept no liability for items that may become lost during transit. Customers are expected to meet the cost of returning items, except in the case of faulty or damaged goods.
For any other questions, please contact our customer care team.
Telephone: +44 (0) 844 257 9707
In summary, to return an item, please follow this procedure:
Please email us at email@example.com or telephone us between the hours of 9am–6pm (UK time) on +44 (0) 844 257 9707, quoting your order number, within 14 days of receipt of your package. (We can then keep a look out for your return and can issue a refund or reserve a replacement promptly.)
Please ensure all items are securely wrapped in the original packaging.Remember to complete and enclose the original receipt supplied with your delivery along with a reason for your return.
Please note that we are not responsible for return postage costs. We cannot be held responsible for goods lost in transit and strongly recommend that you return your goods via recorded delivery and obtain a proof of posting certificate on every occasion.
For all NON-UK customers, please mark clearly on the outer carton ‘UK Returned Goods’. Failure to do this may result in charges being levied, a delay in your parcel reaching us and a delay with your refund being processed We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods.
Refunds or replacements will be processed as soon as it arrives back with us.
Our returns address is:
Dom Reilly Limited
Oxfordshire OX27 9BT
“DRL's” total liability for any claim shall not exceed the price of the goods supplied by “DRL” to the customer.
We do not accept any responsibility for any amendments or changes we may make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information contained in this website at any time. Any changes made to these Terms and Conditions shall be highlighted, and all purchases made from the date of the amendments shall be subject to the replacement Terms and Conditions . Should you continue to use the website once we have highlighted the changes, you shall be deemed to have accepted all of the amendments we have made.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
“DRL” shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, terrorism, flood, fire, explosion, accident or any other similar event.
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to either our postal contact address: Dom Reilly Limited, Fox House, Bicester Road, Stratton Audley, Bicester, Oxfordshire, OX27 9BT or our email address firstname.lastname@example.org and all notices from us to you will be displayed on our website from time to time or by email directly to you the customer.
Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents and therefore we cannot accept any liability in respect of the use of these websites.
All rights, including copyright and database rights, for this website are owned by or licensed to Dom Reilly Limited. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of “DRL”. You may not modify, distribute or re-post anything on this website for any purpose.
In the event of us accepting instructions to produce goods to a specification not forming part of our own range of specifications, then you warrant to us that all copyright, patent, design and other intellectual property rights in such goods are your property or that you are licensed to use them. You shall fully indemnify us and keep us indemnified from and against all claim, demands, damages and expenses incurred by us arising out of any infringement or alleged infringement of such rights in respect of the goods produced to such specifications as foresaid. In the event that you fail to take delivery of whole or part of any order produced to such specification as aforesaid then we shall be entitled to sell such goods on our own behalf, and you will nevertheless fully indemnify us as aforesaid.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
Every effort is made to ensure that this website is free from viruses and defects, however, this cannot be guaranteed. “DRL” shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
If you have any questions on any aspect of “DRL” please contact us:
Phone: 0844 257 9707
The site is owned and operated by Dom Reilly Limited
Registered in England No. 7958557
Registered Office. Fox House, Bicester Road, Stratton Audley, Bicester, Oxon, OX27 9BT